Micro Com Teck is a third party service and relies completely on knowledge base and strength of its technicians know how to fix/ support customer's problems and is eligible for refund/cancellation within THIRTY days of the purchase date as part of our money back satisfaction guarantee. All Charges will appear as Micro Com Teck. Should we not able to fix your computer problems that you have specified at the time of availing our support we shall refund back the entire amount. There shall be no refunds for one time service or once the service is delivered and you have certified that the service was satisfactory at the time of a post feedback call given to you by us.Should you have any billing queries, please feel free to write back to us at [email protected] . For more information please refer to our Terms of Use .