Information we collect
When you contact Micro Com Teck, we may collect your name, contact details, company name, requested service and the information you choose to include about the issue. Basic security and operational data, such as an IP address and request timestamp, may also be processed to prevent abuse and maintain the website.
How we use information
We use submitted information to review and respond to support requests, provide requested services, protect the website, maintain business records and comply with applicable obligations. We do not sell personal information.
Slack notifications and service providers
Support-request details may be transmitted to a private Micro Com Teck Slack channel so authorized staff can respond. We may also use hosting, security and communications providers that process information for us under their own security and privacy terms.
Data minimization
Do not submit passwords, authentication codes, medical information or other highly sensitive material through the support form. If sensitive access is required to resolve an issue, an appropriate secure method will be agreed separately.
Retention and security
We retain support information only as long as reasonably necessary for service delivery, security, recordkeeping and legal requirements. No system is completely secure, but we use administrative and technical safeguards designed to reduce risk.
Your choices
You may ask questions about information connected to your request, request a correction or ask about deletion by contacting [email protected]. Some information may need to be retained for legitimate business or legal reasons.
Updates
We may update this policy as the website, services or applicable requirements change. The effective date above identifies the current version.