What never to include in a support request
Passwords, recovery codes and sensitive records should never be sent through a general web form.
Resources
A little preparation makes support faster and safer.
Use these practical notes to describe issues clearly, protect sensitive information and know what to expect.
Information that speeds up troubleshooting
Note the device, operating system, exact error, when the issue began and what changed immediately beforehand.
Before restarting your entire network
Check whether the issue affects one device or every device, and note which equipment shows an unexpected status light.
Frequently asked questions
Good questions, clear answers
Can you help remotely?
Many software, setup and troubleshooting issues can be addressed remotely. We confirm whether remote support is appropriate before starting a session.
Do you support both homes and businesses?
Yes. Micro Com Teck provides technology support for households and small businesses.
Should I submit my password with the form?
No. Never place passwords or account-recovery codes in the support form, email or an unsolicited message.
How is pricing handled?
We review the request and confirm the scope, support method and applicable price before paid work begins.
What if I am not sure which service to choose?
Choose the closest option or select Something else, then describe what is happening. We will route the request.