Before work begins
You may cancel a scheduled service before work begins. If an appointment or reserved on-site window has a cancellation fee, that fee will be disclosed when the appointment is confirmed.
Completed services
Technology support is a professional service. Once agreed work has been performed, charges generally cover the time, expertise and work delivered, even when an underlying third-party product, failing hardware or external service prevents a permanent resolution.
Problems with the service
If you believe the agreed work was not delivered as described, contact Micro Com Teck promptly with the service date, invoice reference and a clear explanation. We will review the request and may offer follow-up work, a partial adjustment or a refund when appropriate.
Third-party purchases
Hardware, software, subscriptions and other third-party purchases may be governed by the seller’s or manufacturer’s return and refund policy. Non-returnable licenses, opened products and special-order items may not be refundable.
How to request review
Email [email protected] or call +1 903 855 3605. Approved refunds are returned through the original payment method when possible. Processing time can depend on the payment provider.